# Privacy Policy **Last updated:** [Date] ## Introduction Welcome to Aspen Wood Flooring ("Company", "we", "our", "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at [Email Address]. When you visit our website [aspenwoodflooring.co.uk] ("Site") and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately. ## 1. What Information Do We Collect? We collect personal information that you voluntarily provide to us when you contact us through our contact/booking form or otherwise when you contact us. The personal information that we collect includes: - Name - Email address - Address - Phone number We also collect certain information automatically through the use of cookies and similar tracking technologies, including Google Analytics 4 and Hotjar, to gather information about user experience. This may include: - IP address - Browser type - Device information - Website usage data ## 2. How Do We Use Your Information? We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. We use the information we collect or receive: - **To contact you:** We use your contact details to respond to inquiries and provide you with requested information about our services. - **To improve user experience:** Data collected through Google Analytics 4 and Hotjar is used to understand website usage and enhance user experience. ## 3. How Do We Obtain User Consent? We use a cookie popup from CookieYes to obtain your consent for data collection and processing when you visit our site. ## 4. User Rights You have the following rights regarding your personal data: - **Right to access:** You can request a copy of the personal data we hold about you. - **Right to rectification:** You can request the correction of inaccurate data. - **Right to erasure:** You can request the deletion of your personal data. To exercise any of these rights, please contact us at [Email Address]. ## 5. Do We Share Your Information? We do not share your personal data with any other companies or third parties. ## 6. How Do We Keep Your Information Safe? We have implemented basic encryption measures to protect your personal information. However, please be aware that no security measures are perfect or impenetrable. ## 7. Policy Updates We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information. ## 8. Contact Information If you have questions or comments about this policy, you may contact us by email at [Email Address]. --- **Aspen Wood Flooring** [aspenwoodflooring.co.uk]
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